Warranty Policy
AC Vape provides a 30-day limited warranty from the date of delivery against manufacturing defects for all electronic hardware devices (including rechargeable smart vapes, pod kits, and mods).
1. 30-Day Limited Warranty
AC Vape provides a 30-day limited warranty from the date of delivery against manufacturing defects for all electronic hardware devices (including rechargeable smart vapes, pod kits, and mods).
2. What Is Covered
Dead On Arrival (DOA) devices.
Internal chipset failures or screen malfunctions.
Charging port or power connectivity defects not caused by user misuse.
3. What Is NOT Covered
Normal wear and tear, cosmetic damage, or superficial scratches.
Damage caused by dropping, liquid immersion, or physical impact.
Damage caused by improper battery charging (e.g., using unauthorized chargers or leaving cells unattended).
Consumable products such as e-liquids, opened replacement pods, pre-filled pods, or disposable vapes that have been used.
4. Warranty Claims Process
To file a warranty claim:
Contact us at support@acvape.com or via WhatsApp at +1 470 478 4671.
Provide your order number, serial number/scratch code verification, and a clear photo or short video clip demonstrating the defect.
If verified, AC Vape will provide a replacement unit or issue store credit equal to the product purchase price.