Return & Refund Policy

At AC Vape, customer satisfaction is our top priority. We stand behind the quality of our inventory and aim to make returns and replacements as simple as possible.

1. Return Eligibility

AC Vape does not offer change-of-mind or no-reason returns. Returns, refunds, or replacements are considered only for products that arrive damaged, defective, incorrect, or with missing items, subject to review and approval by our support team.

Eligibility: Contact our support team promptly with your Order ID, photos or video evidence, and a description of the issue. Keep the product, original packaging, and shipping materials until the review is complete.

Non-Returnable Items: Due to health, safety, and hygiene regulations, we cannot accept returns on opened e-liquids, used pod systems, opened coil heads, or open disposable vapes.

2. Damaged or Missing Items

If your package arrives visibly damaged or has missing components, you must notify our support team within 48 hours of delivery. Please retain all original packaging materials and shipping boxes for inspection.

3. How to Initiate a Return

Email our support team at support@acvape.com with your Order ID, product details, and a brief description of the return reason.

Our support team will review your request and issue a Return Merchandise Authorization (RMA) along with return instructions.

Securely pack the item and ship it back to our operational office:

AC Vape Returns
Wall Street 68, Manhattan, New York, NY, USA
Phone: +1 470 478 4671

4. Refund Processing

Once your return is received and inspected at our Manhattan facility, we will issue a confirmation email. Approved refunds will be processed back to your original payment method within 3 to 5 business days (depending on your financial institution). Original shipping costs and adult signature fees are non-refundable.