Frequently Asked Questions (FAQ)
A: Federal law requires all vape customers in the US to be 21 years or older. During checkout, we use an automated, secure third-party age verification system (AgeChecker) to confirm your identity. If automated verification can…
How do you verify my age?
A: Federal law requires all vape customers in the US to be 21 years or older. During checkout, we use an automated, secure third-party age verification system (AgeChecker) to confirm your identity. If automated verification cannot confirm your age, you may be prompted to upload a photo of your government-issued ID.
Why does someone need to sign for my package?
A: Under the PACT Act, all electronic nicotine products shipped within the US require an Adult Signature (21+) upon delivery. A legal adult with a valid photo ID must be present to sign for the package.
Are all products on AC Vape 100% authentic?
A: Yes! We source products directly from manufacturers or authorized primary distributors (including Geek Bar, JNR Vape, Vaporesso, Smok, and Uwell). Most products feature a scratch-off security code on the box that you can verify directly on the brand's official website.
How long will it take to receive my order?
A: Orders are processed within 24 to 48 hours. Regional carrier shipping typically takes 3 to 7 business days across the continental US.
What payment methods do you accept?
A: We accept major credit/debit cards processed through our secure, 256-bit SSL-encrypted payment gateway.
How do I contact AC Vape support?
A: Our Manhattan customer support team is happy to help!
Email: support@acvape.com (Replies within 12 hours, Mon–Sat)
Phone & WhatsApp: +1 470 478 4671
Address: Wall Street 68, Manhattan, New York, NY, USA